Paper ID#: 110

Paper Title: Using Computerized Application for Risk Management of Sidewalks

Primary Author: A. Covey

Abstract Text : The City of Lethbridge, Alberta is a city of 70,000 inhabitants in southern Alberta, Canada. The city owns, maintains, and is responsible for approximately 990 kilometres of sidewalk infrastructure. In order to effectively manage the risk and potential liability associated with its sidewalk network, the City has implemented a two pronged approach using a computerized infrastructure management system.1. The first step consisted of quantifying the risk and proactively taking measures to mitigate the risk potential. Sidewalks were sectioned on a block to block basis, inventoried, condition assessments were undertaken to establish the distresses and relative severity, and a prioritized rehabilitation program was established to fix and repair problem areas through the annual budgeting process. In all cases, rehabilitation treatments were tailored to the specific distresses encountered.2. The second step of the risk management process involved the implementation of a computerized Work Management Application. The Work Management Application is also used to respond to service requests, beginning with the initial customer phone call, assigning work orders, proceeding with the work, and documenting follow up. Tracking of this information for each sidewalk element permits the city to demonstrate diligence in responding to customer service requests.This two pronged approach, linking infrastructure management with work management, has been very effective for the City in reducing risk exposure. The City’s proactive management approach has saved tens of thousands of dollars in potential claims.