A Community of Innovators

Computing Services

Support Services

Technical Support

Staff of the Dean's Office, College Centers and Programs, and Technical Communications department can request technical support for their UW-owned computing equipment and supported software by sending e-mail to help@engr.washington.edu.

Our "hot line" is available for more urgent requests at 1-4214.

In addition, technical staff may be available in the Loew 355 suite (in a cubicle across from room 365).

Email requests will generate a "trouble ticket" and be assigned a request number. You will receive this information in an email response. Please refer to the email response for instructions on following up on your request and checking its status.

We will make best-effort attempts to support personally-owned accessories such as PDA's and USB storage drives.

We do not support personally-owned computers, printers, or other devices. We do not make house calls.

Equipment Purchases and Upgrades

See our policies and procedures for equipment purchases and upgrades.

Software Support

Support for software is limited to ensuring that supported applications are installed and functioning properly. Where time and resources permit, we will assist with application usage and functionality.

The following is a list of software applications that Computing Services provide and support for all staff of the Dean's Office and College Centers and Programs:

In addition, we provide and support the following specialized applications for staff whose job functions requires their use:

Finally, we support (but do not provide) the following applications for departments who have purchased licenses: